jita 7's Privacy Policy

jita 7 places the highest priority on its users' privacy. This Privacy Policy ("Policy") applies to jita 7's website, mobile application and all related services ("Services").

This Policy explains what information we collect when you use our Services, register an account or carry out any activity on our platform, how that information is processed, and what your rights are. By using our Services you are considered to have agreed to the terms of this Policy.

This Policy forms an integral part of our Terms and Conditions and both documents must be read together. In the event of any conflict, the provisions of our Terms and Conditions will take precedence unless this Policy expressly states otherwise.

We believe transparency is the foundation of trust. This Policy has therefore been written in clear, plain language so that you can use our Services fully informed.

jita 7 collects information in two main ways: what you provide directly, and what is collected automatically while you use our Services.

2.1 Information You Provide

We collect the following information when you register and manage your account:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Mobile number associated with transactions via bKash, Nagad, Rocket or Upay
• Any information you voluntarily share when contacting us

2.2 Automatically Collected Information

Some information is collected automatically while you use our Services:

• IP address and device identifier information
• Browser type and operating system details
• Logs of which pages were visited and for how long
• Gaming activity history — bet amounts, win and loss records
• Transaction details related to deposits and withdrawals

2.3 Information Received from Third Parties

We may sometimes receive information about you from identity verification service providers or payment processors. Such information is used solely to confirm the security and authenticity of your account.

We use your information only for specific and legitimate purposes. jita 7 never uses your information for unrelated purposes.

3.1 Service Operation and Improvement

• Creating, managing and securing accounts
• Processing financial transactions including deposits and withdrawals
• Delivering information about bonuses, VIP rewards and promotional offers to you
• Using data analytically to improve service quality
• Identifying and resolving technical issues

3.2 Compliance with Legal Obligations

• Identity verification and age confirmation
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Reporting to authorities as required by applicable law
• Retaining records necessary for dispute resolution

3.3 Ensuring Responsible Gaming

We monitor your gaming activity to identify early signs of problematic behaviour and to take measures related to responsible gaming. This is part of our ethical commitment.

3.4 Communication and Support

• Providing customer service via live chat and email
• Sending important account-related notifications
• Informing you about new offers, subject to your consent

jita 7 follows industry-standard technology and processes to keep your information secure.

4.1 Encryption and Technical Protection

All sensitive information stored on our servers is protected by SSL/TLS encryption. Payment-related data is always processed in encrypted form, and full card or account numbers are not stored on our servers.

4.2 Access Controls

Only authorised staff whose duties require it are granted access to your personal information. All staff are subject to strict confidentiality agreements.

4.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, records that are necessary for legal obligations or potential dispute resolution are kept for a set period. Once that period ends, the data is securely deleted or anonymised.

4.4 Cybersecurity

We conduct regular security audits and identify and address potential vulnerabilities promptly. That said, no data transmission over the internet can be guaranteed completely secure — we take the utmost care, but keeping your account password confidential is also your responsibility.

jita 7 never sells or commercially rents your personal information. However, limited information may be shared with trusted third parties in specific circumstances.

5.1 Payment Service Providers

Information necessary to complete transactions with mobile financial services such as bKash, Nagad, Rocket and Upay is shared. This information is used solely to process the specific transaction.

5.2 Gaming Software Providers

Game providers on our platform — including Evolution, Pragmatic Play, PG Soft and JILI — may receive the minimum information needed to operate their games. These providers are governed by their own privacy policies.

5.3 Disclosure for Legal Reasons

We may be required to disclose information under a court order, a lawful request from a law enforcement authority, or applicable law. Where possible, we will endeavour to notify you in advance.

5.4 Contractual Obligations on Third Parties

All third parties contracted with us are bound by contractual obligations to protect the confidentiality of your information. They may only use your data for the purposes we specify and within defined limits.

Our website and app use cookies and similar technologies to function properly.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for security; disabling them will prevent the service from working correctly.
• Functional cookies: Remember your preferences such as language and theme.
• Analytical cookies: Collect statistics to understand which sections are used most; these do not identify you personally.

6.2 Cookie Controls

You can choose to accept or reject cookies in your browser settings. However, disabling essential cookies may interfere with login or payment-related functions.

Every user registered with jita 7 has certain fundamental rights over their own information.

7.1 Right to Know

You have the right to know what information we hold about you. Submit a request to our support team and we will provide details within a reasonable time.

7.2 Right to Correction

If your account contains incorrect or outdated information, you may request a correction. In some cases the correction will be made after identity verification.

7.3 Right to Opt Out of Marketing

If you do not wish to receive promotional messages, you can stop them by using the unsubscribe link in any email or by contacting our support team. Essential account-related notifications will still be sent.

7.4 Right to Close Your Account

You may request to close your account at any time. However, some information must be retained for a set period due to legal obligations. For more details, please read our Frequently Asked Questions.

All casino and betting activities on jita 7 are strictly for users aged 21 and over. We ensure that no minor is able to use our Services.

Age verification is mandatory at the time of registration. If it is later found that an account holder is under 21, that account will be suspended immediately and any information collected will be deleted.

If a parent or guardian believes their child has used our platform, please contact our support team without delay — we will act promptly.

jita 7 reserves the right to partially or fully update this Privacy Policy at any time due to service improvements, legal changes or business reasons.

For any significant changes, we will send a notification to the email address or mobile number registered to your account. The date of the change will be noted in the "Last Updated" section at the top of this page.

Continuing to use our Services after a revised policy is published will be taken to mean you have accepted the changes. If you do not agree, please stop using the Services and let us know.

If you have any questions, concerns or complaints about this Privacy Policy or the handling of your personal information, please contact us directly.

Our customer support team is available seven days a week, 24 hours a day in both Bengali and English via live chat and email. For privacy-related requests, please include "Privacy Request" in the subject line so we can respond quickly.

Email: [email protected]

We aim to respond to all privacy-related requests as promptly as possible. Complex requests may take a little longer, but we will keep you updated along the way.

To learn more about us and understand our values and commitments, you can read the About Us page.